Terms of use

DRAFT for legal review. Written in plain language from how Gem Keep is planned to work. It has not been checked by a lawyer. Items marked [CHECK] need the owner or a lawyer. Do not treat this as final until the draft box is removed.

Last updated: 13 November 2026.

1. About these terms

These terms are an agreement between you and IT Support Partners Pty Ltd, ABN [CHECK], of Australia ("we", "us"). They cover Gem Keep: Merge Tower Defense ("the game"), the browser demo, and this website. By using any of them, you agree to these terms and to our Privacy policy. If you do not agree, please do not use them.

2. Who can play

Gem Keep is made for players aged 13 and over. [CHECK: confirm the age and match it to Google Play's target audience answer.] If you are under 18, please check with a parent or guardian before you play, and before you make any purchase. Parents and guardians can switch off the Shop and chat in Settings under Parental controls. [CHECK: wording on minors and purchases under Australian law, and whether purchases by under-18s should be limited.]

3. Using the game

We give you a personal, non-exclusive, non-transferable, revocable licence to install and play the game on your own devices for your own entertainment, following these terms and the app store's rules. You may not copy, sell, rent or share the game, take it apart, or build products from it, except where the law lets you.

4. Your player ID and your save

The app gives you an anonymous player ID and backs up your progress on our servers. You do not need an account, a name or an email address. Keep your player ID safe (it is shown on the Help card in the game). If you change phones, we may be able to restore your save if you contact support with your player ID and proof of your purchases [CHECK: describe the final restore process]. We try to keep backups safe, but we cannot promise that a save will never be lost.

5. Gold, Rubies and other virtual items

Gold, Rubies, boosters, Hearts, cosmetics and similar items are virtual items. They have no cash value, cannot be exchanged for money or transferred to anyone, and are licensed to you for use in the game only. We may change prices, rewards, balances and game rules to keep the game fair and balanced. [CHECK: describe randomised rewards, such as the Royal Coffer, clearly, and check the rules on paid random items in the countries you launch in.] [CHECK: what happens to unused paid virtual items if the game closes.]

6. Purchases and refunds

Purchases are optional and are processed by Google Play. Prices include taxes where the store shows them. Google Play's terms and refund rules apply to purchases, and Google handles requests for refunds. [CHECK: Apple's App Store terms if the app is released on iOS.] If a purchase is refunded or reversed, we may remove the items it paid for or, in a clear case of abuse, restrict the account. Nothing in these terms limits your rights under the Australian Consumer Law, including the consumer guarantees that cannot be excluded.

7. Ads

The game may offer optional reward videos in return for an in-game reward. You choose whether to watch one. We do not force ads on you. Ads are provided by third parties and are not under our control. See our Privacy policy for what ad companies may collect.

8. Fair play and leaderboards

Please play fairly. You must not cheat, use bots or automation to gain an advantage, tamper with the game, its servers or its data, exploit bugs to gain rewards, or try to get around purchase checks. Leaderboard and league entries are checked and may be removed. We may reset scores, take back items gained unfairly, or suspend or end accounts that break these rules. Leaderboards use generated names, and you must not try to find out who other players are or harass anyone.

9. Our content and your feedback

The game, its art, music, names, text and software belong to us or our licensors and are protected by copyright and other laws. [CHECK: trademark clearance for "Gem Keep" and the logo. The name is currently a working title.] If you send us ideas or feedback, you let us use them freely without paying you or crediting you.

10. Other people's services

The game relies on services run by others, such as Google Play, Google AdMob, Google Analytics and Microsoft Azure. Their own terms apply when you use them. We are not responsible for what they do or for their downtime.

11. The game may change

We update the game and may add, change or remove features, levels, events and items. We may change or stop the game, or stop a feature, and will try to give notice for a full shutdown [CHECK: notice period and treatment of paid items]. The game and website are provided on an "as is" basis, and we do not promise that they will be uninterrupted or free from errors.

12. Our responsibility to you

To the extent the law allows, we are not liable for indirect or consequential loss, lost data or lost progress, or loss that was not reasonably foreseeable. Where a consumer guarantee under the Australian Consumer Law or another law cannot be excluded, it applies, and where the law allows us to limit our liability for breaching it, we limit it to resupplying the service or paying the cost of having it resupplied. Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited. [CHECK: this paragraph needs a lawyer's wording.]

13. Ending your use

You can stop playing and delete the app at any time, and you can ask us to delete your data (see the Privacy policy). We may suspend or end your access if you break these terms or the law, or if we need to protect the game or other players. Sections that by their nature should continue, such as sections 5, 8, 9 and 12, continue after your access ends.

14. Changes to these terms

We may update these terms. If a change matters, we will tell players in the game or on this site and ask you to agree again. Using the game after a change means you accept the updated terms, except where the law requires us to ask again.

15. The law that applies

These terms are governed by the laws of [CHECK: state or territory], Australia, and the courts of that place can decide disputes, except where your local consumer law says otherwise. [CHECK: international players.]

16. Contact

IT Support Partners Pty Ltd, ABN [CHECK]. Email: hello@playgemkeep.com