Support

Need a hand, found a bug or have an idea? We read every message.

Email us

hello@playgemkeep.com. Please include your phone model and what happened. [CHECK: the address may become support@ and a reply-time promise can be added.]

Questions

When does it launch?

Soon on Android, starting in Australia. Join the list and we will tell you.

Is it free?

Yes. Verdant Reach, the first Empire, is free to play, and every level can be finished without spending.

I changed phones. Can I get my progress back?

Email us with your player ID (shown on the Help card in the game) and we will help. [CHECK: confirm against the server's restore process before launch.]

Purchases and refunds

Purchases go through Google Play, so refunds follow its rules. You can lock purchases in the game's Settings. [CHECK]

Delete my data

Email us with your player ID and we will delete your cloud save and records.

Press and creators

See the creators page.